Shipping policy
Shipping Policy
Processing Times
Order Processing Time: Orders are typically processed within 1–3 business days.
Orders placed during weekends or UK public holidays may begin processing on the next business day.
Estimated Delivery Times
We aim to deliver your order within 6–10 business days after processing.
Delivery times are estimates and may vary depending on your location, carrier availability and unforeseen delays experienced by our shipping partners.
Shipping Costs
Free Shipping: Available on eligible Comfi Club orders delivered within the United Kingdom.
Any applicable shipping costs will be clearly displayed at checkout before you complete your purchase.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
Please allow up to 48 hours for tracking information to begin updating after your order has been dispatched.
If your tracking has not updated after this period, please contact us at:
Customs, Duties and Taxes
Comfi Club currently ships to customers within the United Kingdom.
Where any customs duties, import taxes or other charges apply to an order, these may be imposed by the relevant authorities and may be outside Comfi Club's control.
Where applicable, such charges are the responsibility of the customer unless otherwise stated at checkout.
Delayed or Lost Packages
If your order has not arrived within the estimated 6–10 business day delivery period, please contact us at:
Please include your order number so that our customer service team can investigate the delivery.
While we work hard to meet our estimated delivery times, occasional delays may occur due to shipping carriers, weather, high-volume periods or other circumstances outside our direct control.
If your parcel appears to be delayed or lost, we will review the available tracking and delivery information and, where appropriate, contact the carrier to investigate further.
Incorrect Shipping Address
Please make sure that your shipping address is complete and accurate before placing your order.
If you realise that you have entered an incorrect or incomplete address, please contact us as soon as possible at:
We will do our best to update the address where possible. However, changes can only be made if the order has not yet been processed or dispatched.
Once an order has been dispatched, we may no longer be able to change or redirect the delivery address.
Where an order is returned because the customer provided an incorrect or incomplete address, additional shipping charges may apply if the customer requests that the order be resent.
Package Marked as Delivered but Not Received
If your tracking information shows that your parcel has been delivered but you cannot locate it, please first check:
- Your letterbox and any designated safe place.
- With other members of your household.
- With neighbours where appropriate.
- Any collection point or parcel shop that may have been used by the carrier.
If you are still unable to locate your parcel, please contact us at:
Please provide your order number and tracking information.
Where necessary, we will investigate the matter with the delivery carrier.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible at:
Please provide:
- Your order number.
- A description of the issue.
- Clear photographs of the damaged product.
- Photographs of the outer packaging where relevant.
This information helps us investigate the issue and determine the appropriate solution.
Missing Items
If you believe that an item is missing from your order, please contact:
Please include your order number and details of the missing item.
We will review the available packing, fulfilment and delivery information and provide the most appropriate solution based on the outcome of our investigation.
Orders Returned to Sender
A parcel may be returned to us if:
- The delivery address was incorrect or incomplete.
- The parcel was not collected from a designated collection point.
- Delivery was repeatedly unsuccessful.
- The customer refused the parcel.
If your parcel is returned to Comfi Club, please contact us at:
Depending on the circumstances, we may offer either:
- Reshipment, with any applicable additional delivery costs payable by the customer; or
- A refund for eligible returned products, subject to our Returns, Refunds & 90-Night Trial Policy.
Returns & Refunds
For information relating to returns, refunds, cancellations and our 90-Night Trial, please review our Returns, Refunds & 90-Night Trial Policy.
If you need assistance, contact:
Our Responsibility
Comfi Club works with third-party fulfilment and delivery partners to get your order to you safely and as quickly as possible.
While some carrier delays or delivery issues may be outside our direct control, we will do everything reasonably possible to investigate problems and help you reach an appropriate resolution.
Nothing in this Shipping Policy is intended to remove, restrict or replace any mandatory consumer rights available under UK law.
Contact Us
For questions relating to shipping, tracking or delivery, please contact:
Email: help@comficlub.com
Brand: Comfi Club